http://support.3bit.com Latest issues on the 3Bit Network http://www.3bit.com/images/images_other/3bit_rss.gif http://support.3bit.com 120 80 http://support.3bit.com FINAL UPDATE:The hardware issue is now resolved. All mail services should be back to normal operation now. (12:35pm) We sincerely apologize for the inconvenience caused by this outage and thank you for your understanding. --- UPDATE: Please do not make any changes to your mail configuration, normal service will be resumed once the hardware problem is resolved. Please Note: No emails are being lost as they are currently being queued. We expected to resume normal operation by 1:00pm today. --- We are currently experiencing issues with our mail platform and some mailboxes are unable to retrieve their emails at this time. No mail is being lost as it is currently being queued during this time. We are currently working on the problem and we are failing over to the secondary storage. Wed, 18 Apr 2012 11:00:00 +1200 http://support.3bit.com We have scheduled Windows updates on most of our servers between 10PM and 4AM between this Thursday Night and Friday Morning, 12 - 13 April 2012.  We anticipate up to 60 minutes of downtime during this period and apologise for the inconvenience. The following shared servers will be affected: MW1 MW2 MsSQL1 MsSQL2 Wed, 11 Apr 2012 14:00:00 +1200 http://support.3bit.com We are replacing failed hardware in one of our mail storage nodes.  Some customers will notice a password prompt when downloading mail until we have recovered the storage server.  All new mail is being queued for delivery once the storage is available again.  We apologise for the inconvenience caused by the outage. == Update 9:10 AM == You should now be able to download mail == Update 10:10 AM == Unfortunately new mail has the wrong timestamp.  The date on the new mail is set to tomorrow's date.  We are fixing that now before we re-enable the POP and IMAP services.  The ETA for this fix is currently 10:50AM.  We apologise for the extended outage. == Update 11:00 AM == Mail is now available for download.  We had to failover to a secondary storage server to recover.  We will review the recovery this week to determine a faster way to failover between storage servers. Sun, 01 Apr 2012 08:00:00 +1200 http://support.3bit.com We are aware of an email outage impacting our shared hosting customers. Our system administrators are working on this issue. We will update this RSS with more information to keep you updated. We apologise for any inconvenience caused. **************UPDATE 10:05am************** The issue is now resolved. Sat, 31 Mar 2012 09:40:00 +1200 http://support.3bit.com We have scheduled Windows updates on most of our servers, starting at 10PM this coming Thursday night (15/03/2012) and completing on Friday (16/03/2012) morning at 4AM.  We anticipate up to 60 minutes of downtime during this period and apologise for the inconvenience. The following shared servers will be affected: MW1 MW2 MW3 MSSQL1 MSSQL2 Wed, 14 Mar 2012 12:00:00 +1200 http://support.3bit.com We have scheduled Windows updates on most of our servers between 10PM and 4AM between this Thursday Night and Friday Morning, 16 - 17 February 2012.  We anticipate up to 60 minutes of downtime during this period and apologise for the inconvenience. The following shared servers will be affected: MW1 MW2 MsSQL1 MsSQL2 Wed, 15 Feb 2012 09:00:00 +1200 http://support.3bit.com Update 11:08 PM Service has been restored and any mail that has been queued will be delivered shortly. -- There is currently a mail authentication problem for some mailboxes on our shared cluster.  The problem appears to be a hardware issue.  We are investigating further and will add an announcement once we have more information. Wed, 01 Feb 2012 22:55:00 +1200 http://support.3bit.com We have scheduled Windows updates on most of our servers between 10PM and 4AM between this Thursday Night and Friday Morning, 19 - 20 January 2012.  We anticipate upto 60 minutes of downtime during this period and apologise for theinconvenience. Tue, 17 Jan 2012 17:00:00 +1200 http://support.3bit.com We have scheduled Windows updates on most of our servers between 10PM and 4AM between this Thursday Night and Friday Morning, 12 - 13 January 2012.  We anticipate upto 60 minutes of downtime during this period and apologise for theinconvenience. Tue, 10 Jan 2012 10:00:00 +1200 http://support.3bit.com Websites taking a long time to load and/or timing out. Resolution: Our engineers have investigated and have resolved a performance issue on our shared hosting clusters which were causing  website pages to time out. We are continuing to monitor the situation and all services are returning to normal. Sun, 08 Jan 2012 22:00:00 +1200